All prices displayed are in pounds sterling and inclusive of VAT at the current rate. A link to alternative currencies is available. Please note that these are approximate price conversions which are subject to currency price fluctuation. We will update the currencies on a regular basis but they may not always reflect the daily exchange rate. If the purchase is made by a customer living outside the EU, the goods will be sold excluding UK VAT. Local import taxes may be applied to deliveries outside the UK, which will be your responsibility. The customs office may hold your goods if the local import taxes are not paid. We ship to the following countries:
- Czech Republic
- New Zealand
- Puerto Rico
- San Marino
- Saudia Arabia
- South Africa
- South Korea
- United Arab Emirates
- United Kingdom
- United States
All orders are shipped via DHL and Royal Mail , goods will be insured, and shipping times depend on the type of delivery requested: Standard, Express or International delivery. Goods will be insured during the time it is in transit up until it is delivered to you.
We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Pockets.
Our Standard Delivery takes up to 4 working days. UK Standard delivery with DHL will deliver Monday to Friday between the hours on 9:00am and 5pm. Please note UK Saturday delivery orders must be placed by 12:00pm on Frday in order to arrive Saturday between the hours of 9am and 1.00pm.
Please note that any orders placed over the bank holiday period will not be dispatched until Tuesday. The times indicated consider only working days (Monday-Friday) and delays may be incurred during public holidays.
Shipping Charges (GBP):
UK Standard: £4.99
UK Express: £8.00
All Sale purchases will incur a delivery charge as per above.
Please also note; In the interests of credit card fraud detection and prevention, it is our company policy to undertake several checks to ensure the validity of any transaction before goods are dispatched to all our customers.
Pockets.co.uk is confident that you will be happy with your purchase(s). However in the event that you are not completely satisfied with your order we will be happy to offer you a refund or exchange.In order to do so the item(s) must be new, unworn condition with all packaging and garment tags still attached.
We cannot accept any used items and any such items will be returned to the purchaser. To return unsuitable item(s) you must contact us within 7 days of receiving the item(s).The information we require is ‘name’,’ order ID’. Items must be returned via post office, Charges incurred by you when returning item(s) are non refundable on unwanted goods.
Items should be returned to the following address:
Pockets, Unit 5 Hotspur Park, Knights Way, Battlefield Enterprise Park, Shrewsbury. SY1 3FB.
Unsuitable items will only be refunded or exchanged when returned within 14 days of receipt. Returns received after 14 days of receipt will only be accepted at the discretion of Pockets.co.uk All correctly returned items will only be credited to the account from which the original purchase was made. We are unable to refund any shipping charges incurred. We advise all customers check items thoroughly on receipt of goods, prior to removing and disposing of labels and original packaging. If you have any queries or would like to discuss the returns procedure with a member of our team please do not hesitate to contact us on the following details:
You may cancel your order for a full refund up to the point of dispatch, after which the item is no longer our responsibility and you should follow the return or exchange procedure instead.
Tel: +44 (0)1743 469737 or email: firstname.lastname@example.org.