General

The following terms and conditions apply to all orders which are processed by Pockets either online or by any other form of communication and form part of the contract between us. Please read them carefully and print a copy for future reference. All suits must be cleaned before they are donated. This can not be used in conjunction with any offers or promotions. If alterations are needed they must be paid for by the customer. Pockets must have posession of the donated suit before the £100 credit is applied.

Payment

Payment for all items is required prior to dispatch. All orders must be paid for in UK Pounds Sterling by credit card, charge card or debit card via our secure server. Please note that we are unable to accept payment by cheque, postal order, email, bank transfer, or cash on delivery.

Out of Stock Items

If the product that you have selected is not available at the time of placing your order you will be notified by email and the order will be cancelled and any payment already made by the customer will be refunded in full.

Delivery

Whilst we will endeavour to dispatch all goods as quickly as possible, we shall not be liable for any losses, costs, or expenses caused by any delay in the delivery of the goods. Once payment has cleared we aim to process all orders as quickly as possible, and dispatch by Royal Mail. It is your responsibility to check your order upon delivery for shortages or damage and contact us immediately should there be any problems whatsoever.

Washing Instructions

It is your responsibility to check the washing instructions as stated by the manufacturer on each individual garment's labels. Any information provided by this website is given to aid the buying process only, we shall not be liable for any damage, costs, or expenses caused by incorrect washing.

Trying on Items

When trying on items please ensure that you are in a smoke and scent free environment, and not wearing perfume, aftershave, or a deodorant which may leave a scent or mark on the item. We will be unable to accept the return of any item where there is evidence that these guidelines have not be adhered to.

Returns

Returned items must be unworn and, where applicable, returned with any packaging and all original tags still attached to the garment! All returns are the responsibility of the customer until received by ourselves, and we strongly advise customers use an insured delivery service. The cost of returning all items is the responsibility of the customer.

Gift Vouchers

The Pockets Gift Card is not a cheque guarantee, credit or charge card.
The minimum amount to activate a Pockets Gift Voucher is £1.
You may use Pockets Gift Vouchers to make purchases on the Pockets website and at any Pockets store: Shrewsbury, Newcastle-Under-Lyme, Hanley and Worcester.
The Pockets Gift Voucher cannot be redeemed via telephone.
If the Pockets Gift Voucher is not used for a consecutive period of 12 months -  the voucher will automatically expire at the end of that period. To reactivate the voucher, customers have to contact us in store.
When you use The Pockets Gift Voucher, the amount of your purchase will be deducted from the balance on the voucher. Change will not be given.
You may obtain information about the remaining balance on the card at any store.
You may only redeem your Gift Voucher in GB pounds sterling.
The Pockets Gift Voucher cannot be redeemed or exchanged for cash.
Refunds will not be given for the purchase of a Pockets Gift Voucher.
The Pockets Gift Voucher is like cash. Lost, stolen or damaged vouchers cannot be replaced.
All refunds of goods or services purchased with the Pockets Gift Voucher will be made in accordance with our' Refund Policy.
Pockets will cancel the value of the Gift Voucher if we fail to receive payment from the purchaser's bank or card company for the initial purchase of the voucher. Further action may be taken where the fraudulent use of a credit card is suspected. For cash purchases of £500 or more we will require proof of identification.
Pockets reserves the right to amend these Terms & Conditions from time to time, where we consider it necessary to do so. The current conditions will be available at all times in-store and online.

Bulk Orders

Where items are purchased in bulk, Pockets reserves the right to charge a shipping surcharge. The customer will be notified of this surcharge prior to dispatch and given the opportunity to cancel or amend the order without penalty.

Fraud Prevention

All goods sold by Pockets are individually identifiable and guaranteed to be genuine and UK sourced from the official distributors. Returns will not be accepted under any circumstances where labels and tags have been removed, or the garment altered in any way.

Other

These terms and conditions are subject to change without notice and do not affect your statutory rights as a consumer.

Registered address: 5-11 Mill Street, Crewe, CW2 7AE
Company registration number 1440868
VAT number 338234459