Delivery & Returns
Key UK Delivery Information
- Pockets primarily use DPD and DHL for delivery.
- Pockets offer free standard UK delivery on all full price orders (3 to 5 working days / 5 to 7 working days during special sale events). Standard UK delivery on any order containing sale items (items from the sale categories of our website) will be charged at £5.99 - Please note: orders containing a mix of full price and sale items will be charged £5.99 for standard UK delivery
- Express (next working day) delivery is available for £12.00 - orders placed before 2pm will be delivered on the next working day (not available weekends, bank holidays and during special sale events). Please note: Express orders placed at the weekend will be processed on Monday and will arrive on Tuesday.
- If you have chosen our new HubBox Click & Collect option you will also receive a notification when your order arrives at the designated collection point - please take your HubBox reference number as proof of collection.
Key International Delivery Information
- Pockets use DHL to deliver all international orders (including EU customers).
- EU delivery is free on all full price orders (3 to 7 days / 5 to 15 working days during special sale events). EU Delivery on any order containing sale items (items from the sale categories of our website) will be charged at £14.99 - Please note: orders containing a mix of full price and sale items will be charged £14.99 for standard UK delivery
- International delivery (outside the EU) is free on all orders over $250. International delivery will be charged at $40.49 on full price orders totalling under $250 (£188.30) or any orders containing sales items (3 to 7 days / 5 to 15 working days during special sale events). Please note: orders containing a mix of full price and sale items will be charged £40.49 for international delivery. $ = U.S. Dollars.
- We offer tax-free delivery for non-EU customers, but you will be responsible for any customs or import duties.
- Pockets cannot undervalue orders when arranging delivery. The customer takes full responsibility for any postal charges, return shipping costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
- If you have chosen our new HubBox Click & Collect option you will also receive a notification when your order arrives at the designated collection point - please take your HubBox reference number as proof of collection.
Delivery in Detail
For more detailed information about delivery please visit our Terms & Conditions page.
Returns & Exchange
As Pockets only stocks the highest quality authentic brands, and we check items before dispatch, we are confident that you will be happy with your purchase. On occasion we will sell post-season stock with some damage - this will be clearly stated in the product description.
If for any reason you are not completely satisfied with the goods we will be happy to offer you a refund or exchange, providing the following conditions are met:
- Items are returned to our returns department within 14 days. Returns received after 14 days of receipt will only be accepted at the discretion of Pockets.
- Items are unworn, unaltered, in good condition (as new), and complete with all tags and original packaging in a reusable condition
- Your returned parcel contains your original invoice or a completed returns form
- We cannot accept any used items that do not meet these conditions and any such items will be returned to the purchaser.
The easiest way to return an item to us if you live in the UK is by using the Collect+ service. Simply follow this link http://return.pockets.co.uk, enter your order number, then drop off your parcel at over 6000 different Collect+ partners across the UK. Using the Collect+ service is £5 (the cost will be deducted from your refund).
Overseas customers and those who do not wish to use the Collect+ service can still return items, though you will be liable for any postage costs incurred. Items should be returned to the following address:
Pockets,
Unit 5 Hotspur Park,
Knights Way, Battlefield Enterprise Park,
Shrewsbury,
Shropshire,
SY1 3FB
UNITED KINGDOM
If your order was delivered via HubBox please post your item back to the above address rather than returning the item to the collection point.
All correctly returned items will only be credited to the account from which the original purchase was made. We are unable to refund any shipping charges incurred. We advise all customers check items thoroughly on receipt of goods, prior to removing and disposing of labels and original packaging. If you have any queries or would like to discuss the returns procedure with a member of our team please do not hesitate to contact us.
Cancellations
You may cancel your order for a full refund up to the point of dispatch, after which the item is no longer our responsibility and you should follow the returns and exchange procedure instead.
Tel: +44 (0)1743 469 737 or email: [email protected].
