Filippo Chocolate Merino Wool Roll Neck

Royal Mail or DHL Delivery : £4.95

Once your order has left us, you will receive an email containing a tracking number to track its progress online.

Returns & Exchange

The easiest way for customers in the UK to return an item is by bringing their product back directly to one of our stores, where our staff will deal with your issue directly

To start an online return, login to your account (Shopify will send a one-time pin to your registered email address), find your order and click ‘Request return’ and enter the reason from the drop down list.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We aim to have returns processed within 3-5 working days (please note this does not include weekends) from when the item has been returned to us.

We reserve the right to charge a restocking fee of £10 in certain circumstances.